FAQ
Frequently Asked Questions
Find answers to the most common questions about BumbyBoom.
What is BumbyBoom?
BumbyBoom is a reverse marketplace for fashion, beauty and home products. Unlike traditional stores, here you say what you are looking for and how much you want to pay, and sellers come to you with offers. This way, you get the best price without wasting time searching.
How does the platform work?
It's simple: create a request describing the product you're looking for and your budget. Interested sellers send offers with their prices. You compare offers and choose the best one. After paying by card, the seller ships the product via easybox, and you receive it in 2-3 days.
How much does it cost to sell on BumbyBoom?
Currently, selling on BumbyBoom is completely free. We charge no commission to sellers — you keep 100% of the sale price. The only cost is the easybox delivery fee of 9.99 lei, paid by the buyer.
How do I pay on BumbyBoom?
Payment is made exclusively by card, through a secure payment processor. We do not store your card data — it is processed directly by our payment partner. Funds are held safely until you confirm receipt of the product, then released to the seller.
How does delivery work?
Delivery is done exclusively through easybox (Sameday). The delivery fee is 9.99 lei, regardless of the number of products or package weight. You will receive a unique code via email and SMS to pick up the package from any easybox in the Sameday network.
Can I return a product?
Yes, you have the right to return any product within 14 days of receipt, without giving any explanation. The return is free for you. The seller will receive the product back, and you will be fully refunded within a maximum of 5 business days after the return is confirmed.
How do I become a verified seller?
To become a verified seller on BumbyBoom, you need a positive transaction history and good reputation from buyers. Recently, we also introduced verification through partnerships — for details, check the Partnerships page or contact us directly.
What if I have a problem with an order?
If you have a problem with an order (damaged product, wrong order, non-conforming product), contact us immediately at suport@bumbyboom.ro. If no agreement can be reached between you and the seller, the BumbyBoom team steps in as mediator to resolve the dispute.